{Tech Support} Reboot a Phonak Hearing Device Battery Memory

The problem: While in the charger the hearing aid light doesn’t blink, or continues to flash red after sufficient time in the charger. Or perhaps it works, but with a shortened run time.

If you’ve experienced any of the above, a battery reboot might help. First, you’ll need to replace the dome and wax guard. If you need help, you can view a how to video, here.

Battery reset instructions:

• Press and hold the volume down button for 20 seconds.

• Quickly place the hearing aid in the charger for 60 seconds.

If the light blinks green, it’s ready to use, but it may blink yellow or red indicating more time in the charger is needed.

💡 Tip: A blinking red light means the battery is low, but its receiving a charge and will change to yellow and then green when fully charged. A solid red light means there is an error with the battery that requires factory maintenance.

{Tech Support} Phonak Charger Case Go Reset Instructions

If you find yourself with a Phonak Charger Case Go that seems to have stopped working, often a quick reboot is all that is needed. To begin:

• Ensure the hearing aids are equipped with clean domes and wax guards. (learn how)

• Ensure the little hearing aid wells in the charger are clean.

• Ensure the battery contacts on the hearing aids are clean.

• Plug the Charger Case in to your power supply.

• Gather a small paper clip, earring post, or a SIM card tool. (Avoid using a needle)

• Locate the very small round button hole at the bottom of the charger case (see image)

With the charger case plugged in, using your tool of choice, press the reset button and hold for 10 seconds*, the lights under the lid will begin to flash red and green, unplug the power supply, replace the power supply. You’ll see the normal green charging indicator at this point.

*The reset button will click when properly pressed, it can be felt and heard.

💡Did you know? Rechargeable cases, and hearing aids contain a battery memory. This piece of smart tech keeps the devices batteries in good health, and serves their long life. Occasionally the memory can become full and need a reboot. The good news is, Phonak allows the user to perform the reset. Eliminating the need for a lengthy repair process.

Turn It Off and On Again

Did you know, smartphones need to be rebooted every now and then? When a hearing aid to phone connection is interrupted, the first step to correct it is to reboot the phone, or in other words turn it off and turn it on again. We suggest giving it a go as soon as you experience connectivity issues. Often times, thats all thats needed to get things connected again. We recommend a reboot at lease once per week.

Much like powering down a computer, different smartphones are shut down in different ways. A quick flick of the fingers to sleep/wake the screen isn’t the same as rebooting. If you are unsure how to reboot your phone, check the manual or search online.

PSA: Hearing aid users - Watch out for mask hangups

We’ve read some cases on the internet where patients lose their hearings aids when taking off their protective face masks. Whether it’s the over the ear loop or the over the head type mask, a hearing aid can easily be snagged and fall to the ground to be stepped on or lost completely.

We’ve recreated the scenario using a hearing aid that we would fit on our patients. On each attempt, we could not effectively make the hearing aid fall to the ground. Even so, this is more likely to happen when the hearing aid is dislodged from behind the ear, which we did see happen as a result of removing the mask on a few occasions.

So take care when removing your masks everyone! And if one is lost, we’re still here to help with the replacement or repair process curbside or porch-side.

Always in Motion

Out of respect for local guidelines we’ve taken some practical steps to stop the spread of the deadly Covid-19 illness. Along with copious sanitizing and hand washing efforts, we’ve adjusted our day to day operation so we can keep you hearing well while you’re safe at home. Heres how:

• We’ve created maintenance tutorial videos to help you overcome common issues easily at home.

Did you know, when a hearing aid stops working, or just doesn’t sound as good as it used too, a quick and easy cleaning can do the trick? Extra supplies are available to order online or by phone.

• Remote adjustments, Telehealth, and live web visits are available.

Many modern hearing devices can be adjusted over the internet in the comfort of your own home. FaceTime, Zoom, and Skype counseling sessions are also available by appointment.

• Porch Service is here, - or there- when you need it.

When there’s a need for service that can’t be done over the internet or by mail, our mobile service kicks into gear. We will come to you, collect your hearing equipment from your porch, service, sterilize, and return them — all while you’re safe inside. Our mobile service fee is still only $49.

Still unsure of what you need? Our experienced staff will recommend the right appointment for your unique circumstance. Call, text, or email today!

Real Ear Measurement

Or “REM” as we call it; Is a great way to verify that your hearing aid is providing the right amount of sound to your eardrum. REM is not a required test and only a “recommended” one; asking your provider if they use REM will show you if they have invested in their paitients’ being properly fit. Hearing In Motion uses a REM by MedRx. (it’s a good one)

If you’re currently wearing hearing devices and are curious about their performance in relation to your hearing loss, why not verify the fit with a REM appointment?

Need to settle a bet?

Find out if it’s a hearing problem or just a mumbling problem once and for all.

Hearing screenings are free and take only about 15 minutes.

Call or text 830-214-7634

Stick around a bit longer and hear what you’ve been missing if you like; no pressure.

All-new Phonak Marvel

The new hearing aid platform from Phonak is a connectivity powerhouse! Previously, direct streaming has been limited to iOS devices (iPhones and iPads). The Phonak Marvel offers direct streaming to Android phones as well as most other Bluetooth devices (including Bluetooth TVs, flip phones, and laptops.)

Unlike other Bluetooth hearing aids, you can answer your phone calls by pressing a button on your hearing aid. Instead of your voice being picked up by your phone mic, the hearing aid uses its own mic system. That means you can leave your phone in your pocket or purse during a phone call!

Along with wireless connectivity, the Phonak Marvel offers a fantastic rechargeable option! Contact us to start your at home, risk-free trial!

Need Directions?

We can be found at 219 E San Antonio Street Suite E. for prearranged appointments at our place!

Call or text before dropping by as the office will be closed during our mobile appointments. 

Good to know:

Were 1 block East of the Circle (also known as the Plaza, Roundabout, or Silly Circle)

Across the street from Napa Auto Parts

Parking spots in front or in back

Wheelchair access is located in the back

Grab a coffee in the front lobby and head on down the hallway. We'll probably have the door open if were expecting you.   

See you soon!

 

Safety in Numbers

We at Hearing In Motion are clocking in at 99% satisfaction. It's been lonely at the top and we're thrilled to have some company. #humblebrag 

How much do hearing aids cost? TL;DR new online store!

What a great question! Unfortunately, its the one question hearing aid professionals are trained to avoid when asked. Why? Because they cost too much. Well, if you buy from a clinic, they do. But Hearing In Motion is on a mission to provide the best hearing devices affordably without sacrificing service. We've been sharing with our real prices with our phone, email, and text shoppers for years. Here's the thing though, we like to be able to shop online, plan our purchases ahead, and decide on a good deal before we go face-to-face with an expert. If we have too, we'll call and ask, but we feel strange doing that, we don't know all the lingo yet, what if we say the wrong thing? We figured you feel that way too. So we've launched an online store! We're pretty excited about it.

We only post items we would be proud to fit on our own Mom. (And she was a hearing specialist too!) You will see well made hearing devices and accessories from reputable brands with makes, models and prices clearly marked for your researching pleasure. We ship hearing aids free, programmed or un-programmed. If you live nearby, we can arrange a free mobile hearing exam in your home or office, or we will gladly use a hearing evaluation you already have.

We will be adding more inventory soon and updating it as new technology comes out. So stay tuned! Happy Shopping!

And remember, to us, you always sound smart on the phone. 

New Oticon Opn Hearing Aid Solves the Restaurant Dilemma and Then Some

We heard recently that most people are completely unfamiliar with hearing aid brands, whats a good one? Whats a bad one? Or just, what is the name of a hearing aid brand? In case you find yourself on trivia night somewhere not able to come up with a single name, heres one on us. Oticon. (Oh'-deh-kon) It happens to be one of our favorites. And they just came out with a new device that well, I don't think we've ever been more excited about a hearing aid. Why? Here are some of our reasons:

It's internet connected. Think "wearable tech" on this one. Want a discreet alert in your ears when your door bell rings? How about having your "Workin' on my Fitness" playlist start when you arrive at the gym? An alert to bring an umbrella before you leave the house in the morning if theres a chance of rain in the forecast? All this is possible, and so much more.  Its called the Oticon Opn. 

Opn has a processor that is 50 times faster than the leading hearing aid from last year. So it can analyze an environment so fast it can determine a speech pattern from background noise in order to give the wearer the best audio signal possible for them personally. Enabling users to follow rapidly changing conversations involving several speakers. This capability will really shine in restaurants, the car, in wind, in crowds, the kitchen, and on and on.

It's Small and discreet. Its on sale for $3150 in our store, and you can try a pair for 30 days with a full money back guarantee. 

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